Return Policy

30-Day Return Policy

At Luméra, your satisfaction is our top priority. If you're not completely happy with your purchase, we've made the return process as simple and stress-free as possible.

✅ What's Eligible for a Return?

• Items returned within 30 days of the delivery date
• Items in their original, unused condition with all accessories and packaging included
• Items that arrived damaged, defective, or incorrect

❌ What's Not Eligible?

• Items returned after 30 days of delivery
• Items that show signs of use, damage caused by the customer, or missing parts
• Sale or final-sale items (if applicable)

📦 How to Start a Return

1. Email us at support@homelumera.com with your order number and reason for return.
2. We'll respond within 1–2 business days with return instructions.
3. Ship the item back using a trackable shipping method.
4. Once we receive and inspect the item, your refund will be processed within 5–7 business days.

💳 Refunds

Approved refunds are issued to your original payment method. Please allow 5–7 business days for the amount to appear on your statement, depending on your bank or card provider.

🔄 Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return your original order and place a new one.

🚨 Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 48 hours of delivery at support@homelumera.com with photos of the damage. We'll make it right immediately — no return shipping required.

❓ Questions?

We're here to help! Reach out to us at support@homelumera.com and we'll get back to you within 1–2 business days.