FAQs

❓ Frequently Asked Questions

📦 Orders & Shipping

How long does delivery take?
We ship to the United States only. Estimated delivery is 5–14 business days.

How much does shipping cost?
Shipping is completely free on all orders — no minimum required.

How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow a few days for tracking to update.

Can I change or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 12 hours of placing the order. Email us at support@homelumera.com as soon as possible.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you’re not satisfied, contact us within 30 days of delivery and we’ll guide you through the return process.

How long does a refund take?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

My item arrived damaged. What do I do?
Please contact us at support@homelumera.com within 48 hours of delivery with photos of the damage. We’ll send a replacement or issue a full refund — no return shipping needed.

⚡ Product Questions

How do I use the Luméra PureGlow?
Apply your favorite serum or moisturizer, select your desired LED mode, then glide the device upward along your jawline for 5–10 minutes. Use daily for best results.

Is it safe for all skin types?
Yes! The Luméra PureGlow is designed for all skin types. If you have a specific skin condition or medical concern, we recommend consulting your dermatologist before use.

How do I charge the device?
Use the included USB-C cable to charge. A full charge typically takes 1–2 hours and lasts for multiple sessions.

When will I see results?
Many customers notice a difference after the first use. For best long-term results, use consistently for 4–8 weeks.

📬 Still Have Questions?

We’re here to help! Email us at support@homelumera.com and we’ll get back to you within 1–2 business days.